Personal data protection
Personal data protection.
Like any service operator, we also collect and use data as part of our service to offer tourist services online through the Internet.
Protecting your personal data as part of all the services we provide is very important to us. Therefore, we collect, process and use your personal data exclusively in accordance with the applicable regulations.
We greatly value your trust to make your online reservations for excursions / tours and activities. We respect the privacy of the User and therefore we will protect the privacy and confidentiality of your personal data. This privacy policy is applicable to all our services
By accepting this privacy policy, you grant your consent for LANZAROTEGUIDES SL to process your personal data for the purposes indicated below.
Why do we process your personal data?
To:
- Book and process your reservations through our website. Inform you about offers, promotions and recommendations that may be of interest to you. (Always with your express consent) Improve our website Improve customer service (your information helps us respond more effectively to your customer service requests and support needs) Process transactions (Your information, whether public or private, will not be sold, exchanged, transferred or given to any other company for any reason, without your consent, except for the express purpose of delivering the purchased product or requested service)
Where appropriate, it will be possible that your personal data can be used to detect cases of fraud and / or other illegal activities
Personal information
LANZAROTEGUIDES collects the following personal data: your name, address, e-mail address, telephone number, etc. This information is necessary to process, make and complete your reservation. Including this, all that information about products and / or services that it offers both its own and subcontracted, as well as all that information about the possible offers of third companies that it considers give added value and therefore benefit the user of our services.
Data about your computing devices, such as the operating system, browser used and its version, applications used, IP address, and (for users who use a mobile device) its Unique Identification Device, version of the application and latitude / longitude coordinates may be processed by LANZAROTEGUIDES. All these data are treated as anonymous information, however as they are considered as personal data in themselves or in combination, this is why these data are also processed in accordance with the current regulations on data protection in the European Union.
Likewise, the User is informed that:
- When the User acquires a product or service through the LANZAROTEGUIDES website, they must detail their name, email address, telephone number, among other information of interest. Through registration in LANZAROTEGUIDES and the express acceptance of these terms by the User to receive our newsletters on product and service offers, the User also consents to receiving promotional impacts. No personal data is collected through the www.excursionesenlanzarote.com website, nor is it transferred to third parties, without your express knowledge.
1.- "Reservations".
To make a reservation we ask for your personal information. Its purpose is to attend to the management of requests for user and / or client reservations, the management of our agenda and total management of our users and / or clients, and also obtain statistical data on them.
Answers can be made through any multichannel medium.
The personal data provided through your reservations will be recorded in a file owned by "Lanzaroteguides, SL" with CIF B76169036
See your rights in point 3.
2.- "Contact".
The "Contact" section is conceived as a user and / or customer service mailbox, where you are asked for your personal data. Its purpose is to attend to any query, information, request for our services, comments and requests from our users and / or clients, and also obtain statistical data from them. Answers can be made through any means. The personal data provided through the "Contact" section will not be recorded in any file except for complaints or reservations.
See your rights in point 3.
3.-Your rights of access, opposition, rectification and cancellation
It is reported that the rights of access, opposition, rectification and cancellation can be exercised, expressly communicating it to the person responsible for the file, addressing with any supporting document, to C / Fray Luis de Leon, 7 D, CP 35500 de Arrecife, Las Palmas. Spain. For greater convenience, the User may exercise their rights and request their personal data by email, by sending an email to the following email address:
lanzaroteguides@gmail.com
We ask that, in the subject of the e-mail, write: "Request / rectification of personal data".
If your personal data is wrong, these may be changed upon request by the User. Your personal data may be deleted from the LANZAROTEGUIDES SL database with the express written request of the user. Therefore, if you want LANZAROTEGUIDES SL to delete them, we ask you not to send an email to the email address indicated above.
4.- Transfer to third parties
For the purposes of the provisions of article 11 of the Data Protection Law, and due to the characteristics of the products and services to which LANZAROTEGUIDES, gives you access through our website, this is why globally, both At national and international level, the User gives his consent for his data to be communicated to any of the collaborating companies of LANZAROTEGUIDES SL, in order to provide and offer his services and to be able to process his reservations (management and control of reservations as well as collection of products and services purchased), send you information and advertising about offers, promotions and recommendations.
In certain circumstances, LANZAROTEGUIDES SL may transfer your personal data to:
- Competent authorities We can share and display your data and personal information if required by law, government authorities or those in charge of investigations (or any regulation with the force of law), legal processes, judicial investigations, or court orders or subpoenas. LANZAROTEGUIDES SL will also share your data if it is a strictly necessary requirement to prevent, detect or prosecute criminal acts. Suppliers of products and services When contracting products and / or services offered on the LANZAROTEGUIDES website and that may be subcontracted by our company, LANZAROTEGUIDES has The need to communicate the User's personal data to the providers of said products and / or services (Tourist Intermediaries, Travel Agencies and tour operators, package travel organizers, shipping companies, airlines, etc.) with whom it maintains commercial relationships , being these obliged to use the personal data of the User solely and exclusively to comply with the object of the contract. In any case, LANZAROTEGUIDES SL will not communicate the User's personal data to any third party outside its organization.
5.- Security
In accordance with European legislation on data protection, LANZAROTEGUIDES SL has strict security procedures to prevent the misuse of personal data and unauthorized access.
In order to guarantee the confidential treatment of the User's personal data, as well as that the server where this data will be stored has the necessary security measures to prevent access by unauthorized third parties, LANZAROTEGUIDES SL has implemented and used security procedures and physical and technical restrictions to be able to access and use the stored personal information. Only those duly authorized personnel can access personal information to carry out their work in relation to the services offered to the User.
Therefore, LANZAROTEGUIDES SL guarantees the confidential treatment of the User's personal data, as well as the server on which said data is stored and managed has the necessary security measures to prevent access by unauthorized third parties. to these data and in accordance with the provisions of the new Data Protection Regulation 1016/679 of the European Union (RGPD).
